To fight or not to fight?

Understanding your style and developing new skills for effectively managing conflict in the workplace...

In a recent study 85 percent of surveyed workers reported conflicts at work, but does 85% of your workforce know how to manage conflicts effectively? Can people differentiate between conflicts and differences? Do they know what their preferred style for managing conflict is? Can they use the best style according to the situation and other peoplesí style? At the end of this workshop participants:

  1. understand five different styles for handling conflict,
  2. know their preferred style,
  3. understand the advantages and disadvantages of the different styles available, and
  4. apply different styles for managing conflict to real on-the-job situations.
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